My Registerfly.com Inc. Horror Story

The setup
I had three websites with registrations that needed to be renewed. So I use the companies control panel for my domains and selected a check box to “auto renew”. One site was due to expire on Jan 14, 2006 the other two were March 4, 2007. In December 2006, three renewal charges show up on my credit card, I thought to myself, this is kind of early to be taking the money for the two that were due in March but, whatever.
Frustration mounts
Well a few days later when I look in my control panel I could see that one of my domains is about to expire. My wife was looking at our credit card bill and noticed we’ve been charged two more times for the $8.99 renewal fee. Again I went to my control panel and saw nothing reflecting the payments so I elected to open a support ticket with the company to explain what had happened. I got no response for about 4 days. The next ticket I opened got a little snippy, and I did get a fast reply to that one that said, “Your ticket was assigned, please allow some time for us to work on it”.
Well, I waited and watched as my main, domain name expired, I then proceeded to place a long distance phone call their billing department. (I know this is a long explanation but it only get worse and I am getting livid)
The phone call
The first thing I heard was “you are caller number 5, your hold time is 5 minutes…” after 5 minutes, you know what I heard? “You are caller number 4; your hold time is 5 minutes” AAAAAHHHHHHHHRRRR. All the way down to “you are the first caller your hold time is 12 min.” Like a fool I stayed on the line, then line finally starts ringing, great I’m going to get some action…”I’m sorry all our support technicians are busy, please leave a message and someone will return your call.” Beep… Beep… “I’m sorry that mailbox is full” CLICK!

Ongoing
I know that when I open a support ticket, somebody sees it because the status changes from “NEW” to “CLOSED”, so I am opening a few support tickets everyday with subjects like “I paid you, renew my site NOW!” or other little annoying subjects, sometimes repeated 5 or 6 time. I actually captured screen shots of this area which I plan on publishing along with this story as soon as I get a domain back.
I’ll update when I have the end of this sorry story.